FAQ (Frequently Asked Questions)

 

 

 

1) General

2) Membership Features

3) Licensing Application (Submission Form)

4) Optioning Application

5) Non-Membership Features

6) Advertising on Filmbay.com

7) Technical/Legal Issues/Other

8) Terms of Use

9) Contact us

Appendix

 

 

 

1) General

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What is Filmbay?

 

Filmbay was born of the idea of necessity. Whether you are simply an independent film fan, a beginning or established filmmaker, artist, writer, musician, producer or actor Filmbay has multiple unique networking, showcasing, distribution and communication tools that you can use to promote yourself in a global online film community. We invite all filmmakers and film creative of the global community to join, self-distribute their products and communicate, collaborate with each other on our website.

 

 

 

2) Membership Features

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How can I join Filmbay free?

 

Click here: JOIN FREE

 

 

Is Filmbay free?

 

Filmbay offers a free registration with limited access to some features. You can register free and upgrade at any time.

 

 

What Upgrade Memberships does Filmbay offer?

 

There are several membership options available, for more information, click here: MEMBERSHIPS

 

 

Why should I sign up now for a membership?

 

Membership rates will increase over time, as well as selling fees, thus locking into a membership now will secure you the best possible rates available today. Filmbay is made by media professionals for media professionals, that is why a membership is required for advanced features. Click here to purchase membership: MEMBERSHIPS

 

 

Selling

 

How can I sell my content on Filmbay?

 

In order to sell your content you must be licensed by Filmbay. For full details,

Go to 3) for the licensing application form.

 

Submitted Applications will not be returned. If you are not approved you cannot sell on Filmbay and you do not have to pay any processing fee. The one-time licensing fee only applies if you are approved. All approved sellers automatically receive full Platinum membership features for the duration of their sales activity at Filmbay - This is a special only available to sellers. Filmbay will contact you via email regarding your application - this may take up to 3-4 weeks. Our User Agreement binds all licensees.

 

Scroll down for the licensing application form.

 

Once you are approved and have received your license you are ready to sell.

 

You can select from two options:

 

Option 1

 

Sell your content on our site, and fulfill all incoming orders yourself

 

Option 2

 

Sell your content on our site, and let Filmbay fulfill all incoming orders.

This option may be your better choice, especially if your content is downloadable.

If you have a physical CD or DVD you want to sell, Filmbay can also fulfill all orders for you, however, if your item sells, there are additional charges due, depending on how you want your item sold to customers. These charges include raw materials, such as DVD-Rs, CD-Rs, jewel cases, Artwork and, of course, shipping & handling, depending on the shipping destinations you select. We also offer a "split" Option 2: Let Filmbay handle all North American orders (Canada, USA & Mexico), and you handle all other regions to which you decide to ship to. If you are in Europe, located in Belgium, for example, you may find this "split" Option 2 the easiest, since you ship to all European countries of your choice.

 

Note that Option 2 is mandatory if you are located in the following countries: Belarus, Bulgaria, China, Cuba, Estonia, Ghana, Hungary, Indonesia, Iran, Iraq, Latvia, Lebanon, Libya, Lithuania, Macedonia, Malaysia, Nigeria, North Korea, Pakistan, Philippines, Poland, Romania, Russia, Singapore, Slovak Republic, Sudan, Thailand, Uganda, Ukraine, Vietnam, Yugoslavia.

 

There are no exceptions to this mandatory feature for these countries.

 

Note that currently the download feature is only available for digital content such as e-books. We will be offering full download ability and streaming for full-length feature films in the near future. As already licensed Filmbay Seller you will receive access to this feature - when available - at a discounted rate - so apply for your license today!

 

Depending on your licensing approval and choice, royalties are paid out to you as seller quarterly or bi-annually. Royalties are awarded by direct deposit (Canada), by wire transfer or international money order. The latter two are available at an additional fee, if you select either of them. See our fee schedule below for more details.

 

If you select Option 1, you are fully responsible for complete and proper order fulfillment. Use registered mail or reliable shipping service with tracking number to avoid false buyer complaints. If Filmbay receives a buyer complaint, that an item was defective or not received, it will contact the seller and you must send a replacement to the buyer (or proper proof of shipment) - failure to do so will result in an adjusted royalty statement at the end of a quarter, or half-year. We monitor and analyze all buyer complaints - buyers who try to abuse our system are blocked/banned from using our shop. As seller, as well as buyer, you are bound by our user agreement. Filmbay does not offer any credit card refunds / chargeback whatsoever.

 

How do I know an order is placed?

 

Every time your content is purchased on Filmbay.com you receive an email with all transaction information, that way you can keep track of all orders.

 

 

How are royalties calculated?

 

Your royalties are calculated, based on what Option Package you are licensed for.

Generally, your amount of sales will determine your final royalties. Note that Filmbay.com encourages you to sell - so the more units you sell the bigger your profit margin gets; the more you sell, the more you earn; details are available upon request. Note: If your film, music or other content already has been released, or you want to rerelease it with Filmbay, and you are the rights holder, you are welcomed to sell on Filmbay; contact our Filmbay Sales department for details.

 

Sample profit margins:

 

 

 

Sample selling calculation:

 

Selling calculation example (based on Option 1): A CD you have priced at $10 a unit. When you sell one unit, the following deductions are made: transaction processing fee %3.15, service fee %1.75

 

Selling calculation example (based on Option 2a): %3.15 transaction processing fee, %2.95 service fee*

 

Selling calculation example (based on Option 2b): %3.15 transaction processing fee, %2.45 service fee*

 

*Additional costs for non-downloadable content are: raw media material, packaging and shipping costs, negotiable with Seller. All sales are final and include all taxes. As seller when deciding on how much you are asking for your content in the shop you must include all relevant taxes in the final sale price. For Canadian Buyers located in Ontario, buying from Filmbay or Filmbay licensed buyers located in Ontario all relevant taxes are already included in the designated shop purchase price. Note, that GST – General Sales Taxes – apply to all sales and must be included in the final sales price. There are no additional hidden or implied fees. For more details please see our user agreement.

 

 

 

Royalty payouts can be made depending on your choice, the fees are:

 

Outgoing Wire Transfers

$10,000 or less = $32

$10,000.01 to $50,000 = $52

Over $50,000 = $82

Incoming Wire Transfers   $12.00

 

International Money Order = $8 plus mandatory FedEx Fee (varies upon destination), visit FedEx for more details.

 

Direct Deposit (within Canada) is also available, for current rates consult your bank. Sorry, Western Union Money Transfer is not available.

 

 

 

Applying for a Filmbay License

 

Licensing Submission Guidelines

 

 

The use of our shop is bound by a licensing agreement between producers wishing to sell content in our shop. This agreement (as part of our user agreement) cannot be altered our changed in any form. Filmbay does not allow users to post any content in our shop area. Instead a producer wishing to sell content has to be licensed by Filmbay. The licensing process involves the submission of an application package:

 

 

Package Contents

 

A Producer has to submit two identical copies on CD or DVD of the content desired to be sold on Filmbay. These copies will not be returned.

 

You Must Own All Rights to Your Content: In order to license your content you must provide releases, contracts and agreements for all elements, including: Actors, All music, Logos, trademarks shown in frame - All clips from other sources. Acceptable Submission Formats are: CD, NTSC DVD, NTSC OR PAL VHS tape. For e-books, digital artwork and other digital content, you must submit it on CD-R or DVD-R. Label Your Tape or Disk on spine and face of VHS or on DVD, include: Content title, Runtime, Producers name, Writers name, Directors name, Cast (complete), Production Year, Country (Where content was produced), Language, Subtitled in, Describe Your Film in 25-Word Synopsis, Screenings (List exact festival name), Awards, Film Type, Genre, Audience.

 

Rights & Clearances

With your application, you must submit written proof of the following:

Music: Yes, I have the rights to all the music used in my film.

Actors' Agreements: Yes, I have signed agreements from all the actors who appear in my film.

Logos & Trademarks: Yes, I have permission to use all logos, trademarks and copyrighted materials shown in my film.

 

Producer Contact Information

           

Name:             

Company:    

Phone:          

Email:            

Website:       

Address 1:    

Address 2:    

City:   

State/Province/ZIP:

Country:

 

A signed and dated copy of our licensing agreement and user agreement has to accompany your application.

 

 

 

Unfortunately, we cannot license your content if it contains any unlicensed elements. We may request a notarized letter properly identifying the producer as applicant, verifying all rights clearances and verifying the content you are submitting.

 

 

Send your package to:

 

Filmbay Ltd.

Attn: Licensing

312-2155 Burnhamthorpe Rd. W

Mississauga, ON

L5L 5P4

Canada

 

 

Packages and all its content will not be returned. It is your responsibility to ensure safe and secure shipment of your package to us - use registered postal mail, or a courier, FedEx for example. Do not send your master: Filmbay assumes no responsibility for lost or damaged packages.

 

 

 

 

3) Licensing Application (Submission Form)

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The use of our shop is bound by a licensing agreement between producers wishing to sell content in our shop. This agreement (as part of our user agreement) cannot be altered our changed in any form. Filmbay does not allow users to post any content in our shop area. Instead a producer wishing to sell content has to be licensed by Filmbay. The licensing process involves the submission of an application package:

 

 

Package Contents

 

A Producer has to submit two identical copies on CD or DVD of the content desired to be sold on Filmbay. These copies will not be returned.

 

You Must Own All Rights to Your Content: In order to license your content you must provide releases, contracts and agreements for all elements, including: Actors, All music, Logos, trademarks shown in frame - All clips from other sources. Acceptable Submission Formats are: CD, NTSC DVD, NTSC OR PAL VHS tape. For e-books, digital artwork and other digital content, you must submit it on CD-R or DVD-R. Label Your Tape or Disk on spine and face of VHS or on DVD, include: Content title, Runtime, Producers name, Writers name, Directors name, Cast (complete), Production Year, Country (Where content was produced), Language, Subtitled in, Describe Your Film in 25-Word Synopsis, Screenings (List exact festival name), Awards, Film Type, Genre, Audience.

 

Rights & Clearances

With your application, you must submit written proof of the following:

Music: Yes, I have the rights to all the music used in my film.

Actors' Agreements: Yes, I have signed agreements from all the actors who appear in my film.

Logos & Trademarks: Yes, I have permission to use all logos, trademarks and copyrighted materials shown in my film.

 

Producer Contact Information

           

Name:             

Company:    

Phone:          

Email:            

Website:       

Address 1:    

Address 2:    

City:   

State/Province/ZIP:

Country:

 

A signed and dated copy of our licensing agreement and user agreement (see Appendix below) has to accompany your application.

 

 

 

Unfortunately, we cannot license your content if it contains any unlicensed elements. We may request a notarized letter properly identifying the producer as applicant, verifying all rights clearances and verifying the content you are submitting.

 

 

Send your package to:

 

Filmbay Ltd.

Attn: Licensing

312-2155 Burnhamthorpe Rd. W

Mississauga, ON

L5L 5P4

Canada

 

 

Packages and all its content will not be returned. It is your responsibility to ensure safe and secure shipment of your package to us - use registered postal mail, or a courier, FedEx for example. Filmbay assumes no responsibility for lost or damaged packages.

 

 

 

Licensing Agreement

 

LICENSING AGREEMENT

BETWEEN the "Producer" ____________________________________________________________________

 (Name of person or organization)

(Full mailing address) _______________________________________________________________________

(Phone) _________________________(fax) _____________________(email) ________________________

(Title of content) _____________________________________________________________________________

AND: Filmbay.com ("Filmbay"), a division of Filmbay Ltd.,

    Suite 312, 2155 Burnhamthorpe Rd. W, ON, Canada L5L 5P4

 

 

 

The Producer guarantees that he or she has copyright to the "Content" (film, music, book, e-book, manuscript, work of art or other document) by virtue of being the creator and/or license from the copyright owner, and will temporarily transfer copyright to the Content for the duration of this agreement. The Producer is agreeing to hire Filmbay to provide the Filmbay Online Service for independent Producers. This service makes the Content available for retail sales to the public by combining conventional online sales, Internet publicity and retailing. Specific features of this service vary according to the Producers selection between sales option packages offered.

 

The Producer selects one package:

- the Option 1 - Filmbay on-demand (Fulfill all orders yourself) package for $279 plus GST; applicable fees extra;

Or

- the Option 2a - Filmbay on-demand* (Filmbay fulfills all orders) package for $475 plus GST; applicable fees extra;

Check if applicable, and insert surcharge fee amount:

- the "Option 2b" Filmbay on-demand SPLIT* (Fulfill orders yourself and Filmbay partially fulfills orders) package for $345 plus GST. Specify which regions you want Filmbay to fulfill orders:

- North America

- South America

- Europe

- Africa

- Asia

- Australia

- Specific countries Only (specify):

 

*Please see Appendix A for more details on Option 2a and 2b packages.

 

Filmbay will provide such other retail sales services as may be required by the Producer at a mutually agreed price. Filmbay will perform these tasks (both packages):